F&Qs
We’ve been around for some time now so we’ve compiled a list of the most common questions we’re asked by our customers. Got further questions? We’d be more than happy to answer them, just give us a call.
Flooring
After you've placed an order with us we'll keep you updated along the way. You'll get an email once your order is loaded for delivery and when you’re the next drop on the delivery route to help you plan. Your driver will also give you a quick call to let you know they’re heading your way
Speedy deliveries are key; there’s nothing more annoying than waiting for weeks for a delivery. We deliver all our goods within 2-5 working days, however, if you’re not quite ready to receive your new flooring we can store your order in our warehouse for up to 3 months, for free.
When working out how much flooring to buy, it’s important to add on a bit extra. This is because each room is unique in its size and shape and often you’ll have to cut several boards to accommodate this. These cut boards are classed as ‘offcuts’ and the extra allowance is known as ‘wastage’.
We recommend adding 10% onto the amount of flooring needed for your room to cover your wastage allowance. To calculate this, simply multiply the total m² area of your room by 1.10 and you’ll have your answer!
Laminate flooring is water resistant which means it can handle a reasonable amount of water - however, this doesn't make it 100% waterproof. The best option is always to clean/mop any spillages or leaks as quickly as possible.
Yes, laminate flooring is suitable for underfloor heating, but we recommend that this doesn't exceed a temperature of 27 degrees celsius.
The surface on top of laminate flooring products are extremely hardwearing and scratch resistant, so you needn't worry about pets for example damaging the surface.
Although this may differ depending on which company you ask, we believe it is best to give a minimum of 48 hours (2 days) for a laminate floor to acclimatise. This will ensure the best results and least risk. Make sure you put the flooring in the room it will be acclimatised in so it gets used to the correct conditions, and lay it flat so damage does not occur. You may stack packs if needed to save space.
Luxury Vinyl Tiles (also known as LVTs) are individual tiles made from vinyl and backed with a layer of stone-based material, which makes them extremely durable.
LVTs are available in a range of colours and designs, including those that mimic the appearance of real wood and stone. This makes them a great affordable alternative to solid and engineered wood.
Solid and engineered wood flooring are natural products, so every plank will be slightly unique.
Colour variation between planks is completely normal, and if you’ve chosen a rustic grade floor, you’ll notice some natural knots and imperfections in the wood too. These will also vary from plank to plank and will give your floor a beautiful, aged look.
To get the best results from these natural variations, we recommend opening around 3 packs at a time and dry-laying your planks to create your desired look before you begin the installation.
If you’re having your new floor installed by a professional fitter, please let them know they’ll need to keep the natural variation of the planks in mind. This will ensure the different colours and imperfections are blended across the floor, giving you a gorgeous, authentic wood finish!
We’re happy to hear you’ve chosen to shop with us again. To make sure your new order matches up with the correct shade from your previous order, get in touch with our friendly sales team who will be able to help.
Blinds
The window recess requirements for wooden blinds depend upon the chosen slat size. Wooden blinds with 25mm or 35mm slats will require a minimum recess depth of 5cm, while alternatives with 50mm or 64mm slats will require 6.5cm in the recess.
The headrail dimension changes based on the slat size you select:
For a 27mm/35mm slat size they are 4cm projection (width) depth x 3.7cm height.
For a 50mm/64mm slat size they are 5.8cm projection depth x 5cm height.
The brackets are universal end box brackets, meaning your blind can be either attached to the ceiling/top of your recess, or to the wall / window frame
The bracket dimension changes based on the slat size you select:
For a 27mm/35mm slat size they are 5cm depth x 5cm height x 2.7cm width.
For a 50mm/64mm slat size they are 6.5cm depth x 5.7cm height x 2.7cm width.
All blinds over 105cm in width, will be supplied with the supporting bracket. Only blinds over this width requre the centre bracket for additional support
The raise control can be found on the right hand side. The tilt control can be found on the left hand side. Unfortunately, these controls can not be changed and come as standard
A dimout fabric is perfect for creating privacy through the day without compromising on light. The translucent fabric will allow you to keep your room bright.
A dimout fabric is designed to let light through but to stop the glare coming through. It doesn't have any blackout properties but it does filter out harsh sunlight.
A blackout fabric is designed to keep out the most light. This will block the majority of light coming through so is perfect for a bedroom.
Standard is the most popular fabric direction. It keeps the fabric as close to the window which aids in reducing the light that can creep around the edge. The customer needs to keep in mind any handles which may stick out when using this option.
Reverse: This option is ideal for a customer who doesn’t want to see any of the tube at the top of the blind. The fabric rolls from the front of the tube hiding the tube. This is good for any windows that have handles that might get in the way of the fabric
Wardrobes
A fitted wardrobe is a customized storage solution designed to seamlessly fit into a specific space within your home. Unlike freestanding wardrobes, which are pre-made and portable, fitted wardrobes are built directly into the available space, utilizing the full height and width of the room for optimal storage.
Fitted wardrobes offer several advantages over freestanding options. They make the most of available space, eliminate awkward gaps, and can be tailored to match your room's design and style. Additionally, they often provide more storage capacity and a sleeker, integrated look.
Getting started is easy. Contact us to schedule a consultation where our design team will visit your space, discuss your requirements, take measurements, and collaborate with you to create a customized wardrobe design. Once the design is finalized, we'll provide a quote and proceed with manufacturing and installation upon your approval.
Yes, we specialize in creating bespoke designs tailored to your preferences, needs, and the available space. Our design team will work closely with you to bring your ideas to life and ensure the final product meets your vision.
We use high-quality materials known for their durability and aesthetics. Our range includes various wood finishes, laminates, glass, and metal accents. We prioritize materials that provide both functionality and visual appeal.
The timeline varies based on the complexity of the design, the materials chosen, and our current workload. During the consultation, we can provide you with a rough estimate of the manufacturing and installation timeline.
Yes, our pricing includes the complete installation of the fitted wardrobe. We ensure that the installation process is carried out professionally and seamlessly.
Absolutely, our expertise lies in creating fitted wardrobes that maximize space utilization, even in challenging room layouts. We're skilled at designing solutions for angled ceilings, alcoves, and other unique configurations.
Yes, we stand by the quality of our work. Our fitted wardrobes come with a 10 years warranty that covers any manufacturing defects or installation issues.
You can easily schedule a consultation by reaching out to us through our website's contact page, calling our customer service number, or using our online booking system. We'll arrange a convenient time for our design team to meet with you.
While our expertise primarily lies in residential projects, we can also discuss your commercial needs to determine if our services are a suitable fit.
We understand that budgets vary. Our team can collaborate with you to find design and material options that align with your financial plan while ensuring quality craftsmanship.
You can reach our customer service team by calling 0191 716 2641, sending an email to info@newbuildsolutions.co.uk or using the live chat feature on our website. We're here to assist you with any inquiries you may have.
We hope the above Frequently Asked questions have answered many of your queries. If not, please give us a call on 0191 716 2641 or use our ‘Contact Us’ page and we will be delighted to help.